To change behaviour, change the environment
To make behaviour change sustainable, take a design approach. This applies equally well to both our personal lives and to our work organisations.
Adaptiveness is the new efficiency
In the modern business environment, characterised by increasing complexity, chasing efficiency is quickly becoming a fool's game. Efficiency is inevitably at odds with the organisation's adaptive capability. The time, energy, and effort that optimisation takes has diminishing returns on investment. And in fast-moving industries many optimisation efforts may already be too late upon arrival.